SHOPPINGALL Return Policy and Warranty
Every SHOPPINGALL product purchased directly from our authorized vendors come with a 30-Day Free Return and 1-Year Product Warranty. Please contact us from the warranty sheet included in the product packaging and user manual, our dedicated professionals will answer your queries promptly.
General return Policy
For All Returns (Excluding Damaged and Defective)
- Any shipping fees paid by you, including expedited services are non-refundable.
- Please allow up to 7 business days from receipt of product for refunds to be processed.
- If you return an item without meeting the applicable conditions stated above, we may in our discretion refuse to accept it or provide a refund less a restocking fee.
- If you run into any problems, feel free to call our Customer Support Team at +1 855-266-9166
While we carefully package products, there is always a chance for damage to occur during delivery. If you received an item damaged on delivery, you may receive a replacement or refund if you take the following steps:
- Contact us via email within 3 days of delivery to report a claim that your purchased item is damaged, and attach pictures of the damage to your email to support our investigation.
- Retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags for inspection if the shipping service requests a pick-up inspection.
Depending on the nature of the damages, we will either promptly email you a shipping label to return the damaged product or, if the shipping service deems a pick-up inspection necessary, we will provide instructions to prepare for the shipping company pick-up and return to sender.
- Within 30 days of your receipt of the shipping label or pickup instructions, ship the item back to us using the provided shipping label or present the item for pick-up pursuant to the instructions provided.
If we receive the item and validate the damage claim, a refund will be credited back to the original method of payment in the amount of your original purchase price. Typically, any approved refund will show up on your credit/debit card within 1 week of the arrival of your returned item(s).
If you discover that your product(s) is defective on delivery, please reach out to us through our Customer Support Team within 30 days of receipt and indicate that that you believe you received a defective unit.
If based on information you provide, we confirm that an item may be defective, we will ship a replacement part/unit to the original delivery address at no additional charge.
- We do not offer replacement items for custom items or other items or different variations of the same item.
- If a replacement is unavailable, or if you prefer a refund and advise us of that preference when you make your claim, we will instead issue a refund of the original purchase price to the original method of payment promptly after receipt and verification of a defect existing in the item you return. Please note that you’ll need to ship all original parts and packaging to receive the refund.
All SHOPPINGALL products purchased directly from us come with a 1 Year Product Warranty.
You can learn more about our Product Warranty at Our Warranty page.
Please contact our support team from our Contact Us page for more details.
If you have any question about your order, please contact our customer support team from our Contact Us page.
After your payment is confirmed and your item is shipped, you will be emailed with a tracking detail.
You can cancel items or orders that haven’t entered the shipping process yet on the marketplace you purchased on. Please contact the customer support department of the Marketplace you purchased from.