WHAT STEPS TO FOLLOW FOR AN ITEM RETURN REQUEST
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Amazon Global Store Return Policy
Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. Amazon will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
You may return any of the following items to Amazon.ca, for any reason, for a full refund (we’ll also refund the return shipping cost, if the return is a result of our error or if the item qualifies for Free Returns) within 30 days of delivery of your shipment (including gifts):
- Any book in its original condition
- Any unopened (still in its plastic wrap) CD, DVD, VHS tape, software, or video game
- Unworn jewelry, watches, shoes, clothing and accessories (see “Returning Jewelry and Watches” and “Returning Shoes, Clothing & Accessories” below for more details)
You may return eligible baby items and toys to Amazon.ca, for any reason, for a full refund (we’ll also refund the return shipping cost, if the return is a result of our error) within 45 days of delivery of your shipment (including gifts). Also, most health and personal care items can be returned within 60 days of delivery (subject to the exclusions below).
Please note that we cannot accept the return of opened items, some health and personal care items, grocery items, or items returned more than 30 days past delivery (45 days for eligible baby items and toys; 60 days for eligible health and personal care items). We can only process returns and refunds for items purchased at Amazon.ca.
If you ordered your item from an Amazon Marketplace seller, please see our Marketplace returns policy for more information about returning your order.